Refund policy

How do I return a product after delivery? 

 

We're committed to selling great value, high-quality furniture and accessories. We hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons. The conditions of our returns policy are explained below.

 

Conditions of our returns policy

 

Faulty items:

Any faults with the item need to be reported to us within a 3 day period of your delivery or collection date. (Items purchased online may also be returned within the cooling off period as detailed below). In the case of a fault we will assess the item and based on the it's condition offer you either a repair or a replacement.

 

Returning items bought online:

If you buy through our website, over the phone or by email you are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.

 

During the cooling-off period, you can cancel your order without giving a reason and without incurring charges or penalties, other than possible charges incurred in returning the goods or where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

 

Returning items purchased instore:

We would strongly advise customers, before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found to be unsuitable.  If your purchase does not fit or suit we can issue you with a credit note, less a 20% re-stocking fee if it is in its original packaging. Special orders cannot be returned.

 

Items purchased in store may be returned up to 5 days after delivery. We are unable to offer you a refund but we will issue you with a credit note for the full value of the item less any charges incurred in returning the goods or where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

 

Collection of returned items:

If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may be greater than the original delivery charge. Collection will occur on our next available date to your area. For hygiene reasons, opened mattresses and divans cannot, under any circumstances, be returned.

We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.